Privacy Policy
Effective Date: 30th Decemeber 2024
Audicient LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our white-label music distribution platform SaaS (the "Service"). By using our Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Service.
1. Information We Collect
We collect the following types of information:
a. Information You Provide Directly:
Registration Information: When you sign up for the Service, we may collect your name, email address, phone number, company details, and billing information.
Content Uploads: Information related to music tracks, metadata, and any associated files you upload to the Service.
b. Information We Collect Automatically:
Usage Data: Details of your interactions with the Service, such as IP address, browser type, device information, and access times.
Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance user experience and analyze usage trends.
c. Information from Third Parties:
Integrations: If you connect third-party services (e.g., payment processors or music platforms), we may receive information from these services as part of the integration.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, maintain, and improve the Service.
To process transactions and manage your account.
To communicate with you about updates, security alerts, and customer support.
To analyze usage trends and improve the user experience.
To comply with legal obligations and enforce our terms.
To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
To operate, maintain, and enhance our Services.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following ways:
With Service Providers: Trusted third-party vendors who help us operate and maintain the Service.
With Partners: As necessary for the operation of the white-label platform on behalf of your end users.
As Required by Law: If disclosure is necessary to comply with legal obligations or protect rights.
In Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
Professional Advisors: With lawyers, bankers, auditors, and insurers for compliance and operational purposes.
Aggregated or Anonymized Data: We may share non-personally identifiable information for analytics and marketing purposes.
4. Your Choices
Access and Update: You can access and update your personal information through your account settings.
Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe instructions in emails.
Cookies: You can manage cookie preferences through your browser settings. Disabling cookies may affect Service functionality.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. Users are responsible for maintaining the security of their passwords and account access credentials. We may suspend Service access in case of suspected breaches.
6. Data Retention
We retain your information as long as necessary to provide the Service or as required by law. Upon termination of your account, we may retain certain information for record-keeping purposes. Anonymized data may be retained indefinitely.
7. Children’s Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.
8. International Data Transfers
If you are accessing the Service from outside the United States, your information may be transferred to and processed in the United States or other countries with different data protection laws.
9. California Residents’ Rights
California residents may have rights under the California Consumer Privacy Act (CCPA) to request access to or deletion of their personal information. To exercise these rights, please contact us at support@audicient.com. Verification of identity will be required. We do not sell personal information as defined by the CCPA.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." We encourage you to review the Privacy Policy periodically. Significant changes may be communicated via email or through prominent notices on the Service.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Audicient LLC
Email: support@audicient.com
Thank you for trusting Audicient LLC with your data. Your privacy is important to us.
