Helpdesk and Support
Streamlined Support for Artists and Partners
Centralize support tickets, streamline agent assignments, and empower users with a self-service knowledge base.
Support That Scales With Your Roster
Everything your team needs to answer faster, under your own brand.
Helpdesk Management
One inbox for everything your artists and labels send you, with agents, customers and tickets handled in the same place.
- Assign tickets to agents and keep ownership clear
- Customer records sit beside the conversation
- Categorize and prioritize so nothing stalls in the queue
Volume & Resolution Tracking
See where support time actually goes, from ticket volume by status through to how long each one takes to close.
- Open, in progress, resolved and closed at a glance
- Seven-day ticket volume across created, closed and pending
- Average resolution time, resolution rate and top agents by month
Knowledge Base
Publish the answer before the question gets asked. A searchable article library lets artists and labels solve the routine things themselves.
- Write and organize articles for your own audience
- Deflect repeat questions away from the queue
- Fewer tickets opened, and a shorter path to an answer